Fulfillment Protocols

Shipping & Return Guidelines

Careful, insured mineral transport from our Mumbai sanctuary directly to your hands.

Complimentary Shipping

All orders above ₹2,000 qualify for complimentary insured courier dispatch across India.

Insured Transit

Every parcel is cushioned in mineral padding and insured against breakage or loss in transit.

7-Day Inspection

Enjoy 7 days from physical delivery to evaluate your pieces in natural ambient lighting.

Domestic Transit Times

Standard express air courier delivers within 2–3 business days for major metropolitan hubs (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata). Tier 2 and Tier 3 cities are reached in 3–5 business days.

Upon dispatch, a unique tracking code (`CRYS-XXXXXX`) is issued via SMS and email, directly queryable on our live Tracking page.